Everything you need for quick, easy staff scheduling
Spend less time scheduling and more time coaching your team and improving customer service.
Build schedules for your team in minutes. With drag and drop scheduling, you can create your agents’ schedules in just a few clicks.
No need to build schedules from scratch. Create templates or simply copy and paste shifts from one week to the next for schedules that stay consistent over time.
Manage and schedule breaks easily. Simply indicate the break times for each shift while building schedules.
Accurately forecast staffing needs
Get an accurate picture of how many employees you need in a shift.
Integrate your existing systems with Workforce.com to get accurate forecasts based on volume of calls, number of tickets expected, and the skills of agents needed to address customer concerns or meet your KPIs.
Get deeper insights with easy-to-generate reports
Create better outcomes using data.
Identify trends and potential issues in your operations using ready-made report templates. Or design your own reports around the metrics most important to you.
Use reporting insights to find the best times for employee training and development.
Easily cope with schedule changes
Never miss a leave request from your staff. See requests come in and approve them in a single click via the platform’s leave management system.
Avoid scheduling staff who are unavailable. When scheduling, the platform automatically shows if an employee is unavailable to work a shift.
Fill unexpected absences quickly with shift swapping. Offer open shifts to other employees. See the cost of potential swaps and see to it that you stay within budget.
Integrate with your human resources and payroll systems
We’ll help you integrate Workforce.com with your existing HR and payroll systems to create better staffing forecasts and easier pay processing.
Call centers are optimizing their shifts with accurate forecasts and efficient scheduling process
“It has automated our employee scheduling system in that we don’t have to get people involved when someone can’t make their shift. It basically allows us to automate it all and has saved us a lot of time.”
Jordan Grives
CEO, Fonebox
Create schedules that meet actual business needs and improve customer service
Let accurate forecasting be the least of your worries when building schedules for your call center teams. Cover all business needs, efficiently attend to customers, and stay on top of workforce management in one automated platform.
