Build and optimize staff schedules in a few clicks
Create schedules for your agents in minutes. Easily copy and paste schedules from week to week or create templates for shifts that stay consistent overtime.
Never worry about over- or understaffing again with accurate forecasts. Optimize staffing levels based on volume of calls and the skills needed to address those tickets.
Easily adjust schedules in case of last-minute absence. Call center managers can offer open shifts to available staff and see potential costs to choose the most cost-effective option.
Manage leave requests in one place and approve them easily. Get alerts when you accidentally schedule agents who are away.
Accurately track time and attendance
Capture accurate time and attendance with different verification layers. Ensure employees are clocking in at the right place and at the right time with unique passcodes, GPS location tracking, and photo verification.
See time and attendance updates real-time via your computer or the Workforce.com app. Receive alerts when employees are clocking in, running late, or going overtime.
Automate labor compliance
Avoid costly penalties with automated labor compliance. Classify employees correctly and receive alerts in case you’re at risk of violating any labor law while building schedules or processing pay.
Improve call center performance with workforce analytics and reports
Gain deeper insights about your operations. Get easy-to-generate reports built from your own data.
Create reports relevant to decision makers to make better business decisions, identify trends, improve customer service, and minimize costs.
Tools for easier communication and feedback
Optimize operations based on staff performance. With shift ratings, supervisors can use a five-star rating system to evaluate agent performance after each shift. No need to wait for the next performance review to address issues and make adjustments.
Keep agents engaged with open platforms of communication. Within clicks, agents can give their feedback about what areas worked well and needed improvement during their shift.
Seamlessly integrated with your payroll and HR tools
Integrate payroll systems, HR tools and other existing platforms you use with Workforce.com. Our team takes care of syncing to your systems so you can see results in no time.
Call centers are automating workforce management with Workforce.com
“It has automated our employee scheduling system in that we don’t have to get people involved when someone can’t make their shift. It basically allows us to automate it all and has saved us a lot of time.”
Jordan Grives
CEO, Fonebox
